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Communicating with Your Boss

Communicating with Your Boss. Be a Leader…. ISO-405-PD-EV-1202-V1.0. Who Else is Interested in this Topic:. CNN Harvard Business Review Dilbert Essortment.com CIGNA. Four Ways We Communicate Up. Planning the way we communicate Managing priorities & expectations

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Communicating with Your Boss

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  1. Communicating with Your Boss Be a Leader… ISO-405-PD-EV-1202-V1.0

  2. Who Else is Interested in this Topic: • CNN • Harvard Business Review • Dilbert • Essortment.com • CIGNA

  3. Four Ways We Communicate Up Planning the way we communicate Managing priorities & expectations Receiving suggestions & feedback Selling an idea up

  4. Manager’s Priorities and Goals

  5. Planning the Way We Communicate • Frequency • Subject Matter • Follow Up • Timing • Evidence • Method • Audience

  6. People Process Doing Leading Managing Priorities and Expectations How do relationships impact our ability to manage priorities and expectations?

  7. Managing Priorities Communication Process • Assure the other person the project request is important • Clarify expectations • Spell out responsibilities and prioritize • Try to help solve the request • Ask for appropriate resources • Thank the person for the opportunity

  8. Receiving Suggestions & Feedback

  9. Feedback Communication Process • Thank your manager for the suggestion • Find a point of agreement and relate it • Ask questions for clarification • If you disagree with the suggestion, calmly state your reasons • Relate your plan of action and get agreement • Thank the person again

  10. Selling and Idea Up

  11. Selling Up Communication Process • Bring the topic up and ask first for your manager’s ideas about the topic • Ask permission to state your case. Talk about the solution • Invite dialogue and listen • Know when to accept No • Outline benefits

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