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Title. ATC Roadshow April 2010. Name Date. Avril Zanato. Thank you. Heading 1 ( A rial bold - point size 2 2 ). Agenda Customer Service survey What’s new ATC Zone Illegal training centres Marketing Fasset accreditation. Heading 1 ( A rial bold - point size 2 2 ). Survey Purpose

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slide1
Title

ATC Roadshow

April 2010

Name

Date

slide2
Avril Zanato

Thank you

slide3
Heading 1 (Arial bold - point size 22)

Agenda

  • Customer Service survey
  • What’s new
  • ATC Zone
  • Illegal training centres
  • Marketing
  • Fasset accreditation
slide4
Heading 1 (Arial bold - point size 22)

Survey

  • Purpose
    • Improve our customer service levels
    • Get feedback on what we are doing wrong and how we can fix it
  • Results
    • 1st Quarter – 74%
    • 2nd Quarter – 90%
  • Suggestions
    • Training material orders
    • Training material content
    • Assessments and certificates
slide5
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What's new

  • New Softline Pastel branding
  • New courseware
  • ATC business pack
  • Automation of systems
  • Automation of assessments / online assessments
  • New developments in the training material development team
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New Softline Pastel branding

  • Why change?
    • Sage embarked on a global brand alignment strategy
    • Ensure as a group of companies we are more unified
    • Recognisable around the globe
  • New visual identity
    • New fonts
    • Bright and vibrant colour palettes
    • White space
    • Organic shapes
    • Photography - human touch
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New Softline Pastel box shots

slide8
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Jan/Feb 2010 print ad

  • Print Ads:
  • Business Day
  • Sake Beeld
  • Accountancy SA
  • The Accountant
  • Financial Mail
  • Entrepreneur
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Jan/Feb 2010 street pole ads

  • Johannesburg, Pretoria, Bloemfontein, Klerksdorp, PE, Richards Bay,
  • Kimberley, Welkom, Witbank, Rustenburg
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April 2010 Evolution print ad

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April 2010 Evolution billboard

slide13
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April 2010 Evolution street pole ads

  • Johannesburg, Pretoria, Bloemfontein, Klerksdorp, PE, Richards Bay,
  • Kimberley, Welkom, Witbank, Rustenburg
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Vehicle branding artwork for ATCs

slide15
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New Softline Pastel manual covers

slide16
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New courseware

  • Look and feel
    • More black
    • Rounder edges for the heading boxes
    • Quick info boxes
  • General corrections
    • Spelling and grammar
    • Inclusion of missing screen shots
    • Corrected data fields and values
  • Student data disc
    • Navigation is more user friendly
    • Includes mock assessments
    • Simulations of certain activities
slide17
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New courseware

  • Pastel Xpress / Partner Version 11 release
    • End April 2010
      • Pastel Xpress
      • Pastel Partner Processing, Intermediate and Advanced
      • PCI module 1
      • PCI module 2
    • Mid May 2010
      • All the Pastel Partner add-on modules
      • Pastel Partner PCI module 3
    • End May 2010
      • Pastel Partner PCI module 4 & 5
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ATC business pack

  • Discounts for loyalty
  • More items
    • Complimentary mouse pads
    • Complimentary bookmarks
    • Complimentary pens
    • Complimentary notepads
    • Complimentary assessments
    • Complimentary training material
  • Purpose
    • Material for your first training session
    • You can recoup your ATC sign-up fees
slide19
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Automation of systems

  • Future plans – ATC Web Store
    • Phase 1: Automate training material orders
    • Phase 2: Automate assessment orders
slide20
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Phase 1: training material orders

  • Benefits
    • No more lost orders
    • No more delays
    • No more mistakes
    • Online – convenience of ordering any time of the day
    • Automatically calculate pricing / discount
    • Automatically calculate courier fees
    • Update you on stock levels when you order
    • Track your order
slide24
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Phase 1: training material orders

  • Notification of order is sent to Pastel
  • We will check whether payment has been made
  • Three payment methods
    • Credit card
    • Electronic transfer
    • Account (30 day)
  • Once payment has been received, the order will be processed and dispatched
slide25
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Phase 2: assessment orders

  • Benefits for you
    • No more lost orders
    • No more delays
    • No more mistakes
    • Online – convenience of ordering any time of the day
    • Assessment credits
  • Benefits for the student
    • Results will be instant
    • Brief overview of where the student went wrong
    • Receive a letter to say that they have passed
    • Turn around time of certificates will be quicker
slide26
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New developments in the training

material development team

  • More focused on the development and improvement of training material
slide28
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ATC Zone

  • ATC white papers
    • Start-up documents
    • Manual updates
  • ATC builds
  • ATC Knowledge Base with login screen
  • ATC feedback (responses are tracked)
  • ATC Web Store – manual ordering
  • ATC assessments
slide29
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Illegal training centres

  • Please keep us updated on illegal training centres
slide30
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Marketing

  • Marketing guidelines
    • ATC names
    • ATC domain names
    • ATC websites
    • ATC logos
  • Marketing rebates
    • Print media, street pole ads and vehicle branding
    • Rebate calculation
    • Adverts must only include Pastel courses
    • Claiming the rebate (artwork must first be approved by Pastel)
      • Advertisement invoice and proof of payment to be submitted
slide31
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Fasset Accreditation

  • QAP – Quality Assurance Partner
    • What this means for ATCs
  • Uploading of ATCs to Fasset
  • Uploading of learner results to Fasset
  • Use of Fasset logos
  • Obtaining information on the Unit Standards for Pastel courses
slide32
Thank you

Thank you

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