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Supporting Continuous Improvement Stephen Gallagher

Supporting Continuous Improvement Stephen Gallagher. Framework for Continuous Improvement. Improvement Approach. Tools. Sustainable improvement. Case Studies. Creating the receptive context. High Impact changes. Measurement Value for money. Some truths about Continuous Improvement.

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Supporting Continuous Improvement Stephen Gallagher

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  1. Supporting Continuous Improvement Stephen Gallagher

  2. Framework for Continuous Improvement Improvement Approach Tools Sustainable improvement Case Studies Creating the receptive context High Impact changes Measurement Value for money

  3. Some truths about Continuous Improvement • Every system is perfectly designed to get the results it gets • Every change has both a technical and a social aspect • Technically rational changes can fail if the social aspects of change are not handled well

  4. What does it mean for individuals/teams? • Culture • Leadership • Focus on systems means more focus on team work • Extended Roles i.e. Extended Role Practitioners • New Roles i.e. Physician Assistants, Cancer Trackers

  5. People and Reform Peter Diegling

  6. And the challenges…………….. • Neglect to develop the organisation or its parts in parallel • Gains can be reversed • Local learning, inward impact only • Priority Mismatch/out of step • Twin NHS Alters of Tribe and Tradition

  7. Joining it up….for sustainability REDESIGN • Reconfiguration • Redesign - Process improvement • Innovation EDUCATION STANDARDS • Demography • Legislation • Educational Changes NATIONALREGIONAL LOCAL WORKFORCE CHANGE

  8. National ‘Improvement’ / Redesign HEAT REDESIGN EDUCATION DELIVERY WORKFORCE

  9. The NHS is full of committed staff who struggle to deliver good care within a set of broken processes – lets fix them!

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