SAP C_C4H510_01 Certification Questions Answers [PDF]

1. ABSTRACT Get complete detail on C_C4H510_01 exam guide to crack Service Cloud. You can collect all information on C_C4H510_01 tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on Service Cloud and get ready to crack C_C4H510_01 certification. Explore all information on C_C4H510_01 exam with number of questions, passing percentage and time duration to complete test. www.erpprep.com SAP C_C4H510_01 Certification Questions Answers Latest Questions, Syllabus Topics, and Exam Guide for SAP Service Cloud Certification Exam

2. Service Cloud - C_C4H510_01 PDF Introduction to SAP Certified Application Associate - SAP Service Cloud Exam Service Cloud (C_C4H510_01) preparation guide helps you to get focused on exam. This guide also helps you to be on C_C4H510_01 exam track to get certified with good score in the final exam. C_C4H510_01 Service Cloud Exam Summary ●Exam Name: SAP Service Cloud ●Exam Code: C_C4H510_01 ●Level: Associate ●Exam Price: $550 (USD) ●Duration: 180 mins ●Number of Questions: 80 ●Passing Score: C_C4H510_01 - 64% ●Reference Books:C4H440, C4H510 ●Schedule Exam:SAP Training ●Sample Questions:SAP Service Cloud Certification Sample Question Cloud Platform Integration 1

3. Service Cloud - C_C4H510_01 PDF ●Recommended Practice: SAP Service Cloud Certification Practice Exam Exam Syllabus: C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1. Service Objects Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. Books: C4H510 (SAP CLOUD FOR CUSTOMER 2005) 2. Data Management Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. Books: C4H440 (SAP CLOUD FOR CUSTOMER 2005) 3. User Management Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Books: C4H440 (SAP CLOUD FOR CUSTOMER 2005) 4. Communication Channel and Knowledge Base Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. Books: C4H510 (SAP CLOUD FOR CUSTOMER 2005) 5. Service Business Process Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. Books: C4H510 (SAP CLOUD FOR CUSTOMER 2005) 6. Service Elements and Notification Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. Books: ● C4H440 (SAP CLOUD FOR CUSTOMER 2005) ● C4H510 (SAP CLOUD FOR CUSTOMER 2005) Cloud Platform Integration 2

4. Service Cloud - C_C4H510_01 PDF 7. Basic Setup Settings Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. Books: C4H440 (SAP CLOUD FOR CUSTOMER 2005) 8. Reporting Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. Books: C4H440 (SAP CLOUD FOR CUSTOMER 2005) 9. Personalization and Extensibility Identify how to use personalization and extensibility, including mashups and custom business objects. Books: C4H440 (SAP CLOUD FOR CUSTOMER 2005) 10. Maintenance Plan Explain Maintenance Plan & its usage in Service Tickets. Books: C4H510 (SAP CLOUD FOR CUSTOMER 2005) 11. Contracts and Case Management Explain Contracts & Case Management in Service Tickets. Books: C4H510 (SAP CLOUD FOR CUSTOMER 2005) SAP C_C4H510_01 Certification Sample Questions and Answers To make you familiar with Service Cloud (C_C4H510_01) certification exam structure, we have prepared this sample question set. We suggest you to try our Sample Questions for Service Cloud C_C4H510_01 Certification to test your understanding of SAP C_C4H510_01process with real SAP certification exam environment. Cloud Platform Integration 3

5. Service Cloud - C_C4H510_01 PDF C_C4H510_01Service Cloud Sample Questions:- 01. In which environments can you use integration flows? There are 2 correct answers to this question. a) SAP HANA Cloud Integration b) SAP NetWeaver Process Integration c) SAP BusinessObjects Business Intelligence d) SAP Data Services Answer: a, b 02. How can you create a service ticket for an installed base? There are 3 correct answers to this question. a) Go to Tickets to save and open a ticket and enter the installed base in the header. b) Go to the Installed Base and create a ticket from the tickets facet. c) Go to New Ticket and enter the installed base directly in the Quick Create UI. d) Go to the overview facet of the installed base and create a new ticket. e) Go to the hierarchy table of the installed base and create a new ticket. Answer: a, b, c 03. Which of the following settings are available in the Service and Social view of the Administrator work center in SAP Cloud for Customer? There are 3 correct answers to this question. a) Service ticket priorities b) Service levels c) Ticket routing rules d) Ticket templates e) Organizational work distribution Answer: b, c, e 04. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on? Please choose the correct answer. a) Maintenance Item Counter Reading b) Maintenance Product Quantity Value c) Maintenance Product Measurement Reading d) Maintenance Item Serial Number Answer: a Cloud Platform Integration 4

6. Service Cloud - C_C4H510_01 PDF 05. When responding to a SAP Cloud for Customer ticket, where is the default sender email address taken from? Please choose the correct answer. a) Service technician of the ticket b) Employee responsible for the ticket c) Outbound channel d) Sales organization Answer: c 06. In a contract workflow, what action rule types are valid? There are 3 correct answers to this question. a) Submit for approval b) Renew contracts c) Create follow-up contract d) Activate e) Create follow-up opportunity Answer: a, d, e 07. How can you allocate the remaining time from demands which do NOT fit into the same day? There are 2 correct answers to this question. a) Assign to a different team b) Assign to a different resource c) Assign to the same resource d) Assign to the same team Answer: b, c 08. Which activities do you perform when setting up a new approval process for sales quotes? There are 2 correct answers to this question. a) Copy the Standard Approval process and edit validity. b) Select Scoping question for Sales Quote Approval in Business Configuration. c) Select Scoping for Standard Approvals in Business Configuration. d) Copy the Standard Approval process and activate it. Answer: a, b 09. What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM? There are 2 correct answers to this question. a) To run subsidiaries through SAP cloud solutions with shared master data b) To update products and customer data from SAP cloud to SAP on-premise solutions c) To enable real-time pricing for SAP Cloud from SAP on-premise solutions d) To improve the system performance of SAP cloud and SAP on-premise solutions Answer: a, c Cloud Platform Integration 5

7. Service Cloud - C_C4H510_01 PDF 10. You created and activated a warranty. To which object do you assign the warranty in order to determine it in the service ticket? Please choose the correct answer. a) Registered product b) Individual object c) Installed base d) Contract Answer: a Cloud Platform Integration 6