Cloud based PBX phone system

1. All Featured Information On The Cloud Based PBX Phone System You Must Know Before Purchasing Cloud PBX is the best phone exchange system for your business. A third-party or the host manages it often with a clear-cut server and network. If your business needs many phone numbers, you must opt for the cloud based PBX phone system. Facilities of the PBX phone systems: Suitability: These systems work best for the call centers, BPOs, KPOs, businesses dealing in extension services, ring groups, voicemail machines, and other similar operations. Group pick-up: While running a large ring group or business, your attention to the customer is essential. Therefore, the group pick-up facility allows the next kiosk, cabin, or desk employee to pick- up the calls if the concerned person is not at the desk. This ensures that your employees never miss the call. You will always have full attention towards your immediate customers. Though, the person to pick-up the call must have to dial the extension number to avail this facility. Attaching the voicemail files to email: This is one of the extensive features of the PABX system you cannot ignore. Your business might be getting a lot of voicemails. You have to study those regularly. Such a professional and needed audit is by recorded calls of your employees. This is a standard procedure while working or running a call-intensive business. Therefore, you need a phone-based system that allows you to attach the voicemails directly to the email. It’s time-saving. Play music on the hold: While your existing customers are on hold, you have to entertain them or keep their mood uplifted. You do so by using the music on hold option. This is a core feature of the most trusted cloud based PBX phone system.

2. For more information about the music or ads, you would want to play while the customer is on hold, contact the server provider. Speed dial to connect with other essential members of the company: You can have special dial numbers for the CEO and other executive members of the firm. This allows even the employee to connect directly with upper-level management. However, such speed dials must be used only for very urgent needs. Give menus and sub-menus to your customers: The PABX systemallows you to solve common customer problems. That’s with the help of the pre-decided menus or sub-menus. These are available whenever customers are calling you. This saves time for both calling teams and customers. These sub-menus are also recorded easily for your regular customers. These menus will play out on their own whenever someone dials the helpline number you provide. Conclusion: https://secureacom.com.au/nbn-phone-systems-cloud-pbx/ is the official link of the cloud based PBX phone system service provider. Check their website and know the features they are offering like the ones mentioned in this article.