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Chapter 3: Winning Telephone Skills

Chapter 3: Winning Telephone Skills

Chapter 3: Winning Telephone Skills. A Guide to Customer Service Skills for the Help Desk Professional Second Edition. Objectives. Understand the power of the telephone Handle calls professionally Avoid the most common telephone mistakes

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757 views • 40 slides
Pathdiag: Automatic TCP Diagnosis

Pathdiag: Automatic TCP Diagnosis

Pathdiag: Automatic TCP Diagnosis. Matt Mathis (PSC) ? John Heffner (PSC/Rinera) ? Peter O'Neil (NCAR/Mid-Atlantic Crossroads) ? Pete Siempsen (NCAR) ? 30 April 2008 http://staff.psc.edu/mathis/papers/ PAM20080430.ppt. Outline. What is the problem? The pathdiag solution Details

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565 views • 36 slides
Pathdiag: Automatic TCP Diagnosis

Pathdiag: Automatic TCP Diagnosis

Pathdiag: Automatic TCP Diagnosis. Matt Mathis (PSC) ? John Heffner (PSC/Rinera) ? Peter O'Neil (NCAR/Mid-Atlantic Crossroads) ? Pete Siempsen (NCAR) ? 30 April 2008 http://staff.psc.edu/mathis/papers/ PAM20080430.ppt. Outline. What is the problem? The pathdiag solution Details

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467 views • 36 slides
Webinar Preparation Underway

Webinar Preparation Underway

Webinar Preparation Underway. If you cannot hear meeting room activity on your computer: Be sure your computer audio volume is high enough to hear

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253 views • 14 slides
Whack-A-Mole

Whack-A-Mole

Whack-A-Mole. Click here to begin!. Workaround 1. Level 1. Sorry, you lose. Try again?. Well done!. Advance to Level 2?. Workaround 2. Level 2. Sorry, you lose. Try again?. Well done!. You win!.

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3.43k views • 9 slides

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