'Vrs users' presentation slideshows

Marie L. Radford, Ph.D. Associate Professor Rutgers, The State University of New Jersey

395 views • 39 slides

Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of New Jersey

Users and Librarians Engaging in Virtual Spaces: Using Critical Incidents to Inform Practice and Education in Chat Reference. Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D. Senior Research Scientist, OCLC.

367 views • 36 slides

404 views • 29 slides

Marie L. Radford, Ph.D. Associate Professor Rutgers, The State University of New Jersey

395 views • 29 slides

Users and Librarians Reveal Critical Factors for Virtual Reference Service Excellence

281 views • 27 slides

Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference

Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference. Reference Renaissance: Current and Future Trends Denver, CO August 4-5, 2008. Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D.

358 views • 22 slides

Exceeding Expectations: E-Reference Excellence in Collaborative VR

Exceeding Expectations: E-Reference Excellence in Collaborative VR. Lynn Silipigni Connaway, Ph.D. Marie L. Radford, Ph.D. Panel: Best Practices in Cooperative Virtual Reference. Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives.

343 views • 22 slides

Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference

Getting Better All the Time: Improving Communication & Accuracy in Virtual Reference. Reference Renaissance: Current and Future Trends Denver, CO August 4-5, 2008. Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D.

224 views • 22 slides

Exceeding Expectations: E-Reference Excellence in Collaborative VR

Exceeding Expectations: E-Reference Excellence in Collaborative VR. Lynn Silipigni Connaway, Ph.D. Marie L. Radford, Ph.D. Panel: Best Practices in Cooperative Virtual Reference. Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives.

230 views • 22 slides

Quality Inquiry: User Perspectives on Virtual Reference Practice

Quality Inquiry: User Perspectives on Virtual Reference Practice. Marie L. Radford , Ph.D. , Associate Professor Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D., Senior Research Scientist OCLC ASIS&T 2009 Annual Meeting November 6-11. 2009 Vancouver, BC.

205 views • 15 slides

Quality Inquiry: User Perspectives on Virtual Reference Practice

Quality Inquiry: User Perspectives on Virtual Reference Practice. Marie L. Radford , Ph.D. , Associate Professor Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D., Senior Research Scientist OCLC ASIS&T 2009 Annual Meeting November 6-11. 2009 Vancouver, BC.

221 views • 15 slides

Lynn Silipigni Connaway Marie L. Radford Best Practices in Cooperative Virtual Reference

Shared Expectations: Getting Comfortable, and Providing Quality Service in Cooperative Virtual Reference. Lynn Silipigni Connaway Marie L. Radford Best Practices in Cooperative Virtual Reference ALA Annual Conference Washington, DC June 23, 2007.

135 views • 13 slides