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Voice processing systems - PowerPoint PPT Presentation

What is Interactive Voice Response?

Every time I called up the customer care department of my insurance firm, I was amazed at the automated voice system that guided me to the right person for resolving my issues. Now, how is it possible for a recorded voice to be played up at the right time that leads us to the right agent? It is the IVR, or Interactive Voice Response, that does the trick!

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Voice processing systems - PowerPoint PPT Presentation

What is Interactive Voice Response?