User support plan - PowerPoint PPT Presentation

LECTURE 23 USER SUPPORT

LECTURE 23 USER SUPPORT. Lecturer – Prof Jim Warren With reference to Dix, Finlay, Abowd and Beale, Chapter 11 (but heavily supplemented with items only in these slides). Issues different types of support at different times implementation and presentation both important

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LECTURE 23 USER SUPPORT

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Lecture 16 - Chapter 11 User support

Lecture 16 - Chapter 11 User support. Issues different types of support at different times implementation and presentation both important all need careful design Types of user support quick reference , task specific help, full explanation, tutorial Provided by help and documentation

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