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Ticket Process Management

Ticket Process Management

Ticket Process Management. David Spence Some content from presentation by Mario David, LIP. Outline. Introduction to TPM TPM Responsibilities Who does TPM? Change over Help/Documentation Getting Involved Questions. Local Helpdesk. GGUS website. TPM. VO Support Units. Middleware

By gali
(119 views)

Regional Support in the context of LCG/EGEE Helmut Dres on behalf of GGUS

Regional Support in the context of LCG/EGEE Helmut Dres on behalf of GGUS

Regional Support in the context of LCG/EGEE Helmut Dres on behalf of GGUS (helmut.dres@iwr.fzk.de). Global Grid User Support – GGUS - starts building a prototype support system for LCG after decision of the GDB in 2003 Plan of covering 24x7 by 3 teams in different time zones

By hollie
(125 views)

Ticket Process Management

Ticket Process Management

Ticket Process Management. David Spence Some content from presentation by Mario David, LIP. Outline. Introduction to TPM TPM Responsibilities Who does TPM? Change over Help/Documentation Getting Involved Questions. Local Helpdesk. GGUS website. TPM. VO Support Units. Middleware

By william-dale
(110 views)

GGUS Interfaces

GGUS Interfaces

GGUS Interfaces. T. Antoni, H. Dres, G. Grein KIT - Karlsruhe Institute of Technology. GGUS Interfaces. Introduction - The GGUS support application Central coordination of distributed support units Brings together existing helpdesks Communication through existing helpdesks

By elijah-mcdaniel
(124 views)


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GGUS — Global Grid User Support

GGUS — Global Grid User Support

GGUS — Global Grid User Support. Progress o n User Support Tools (GDB, 09/09/03) Open issues from GDB (10/06/03) and P E B (27/07/03): • Information flow • Savannah vs. Remedy • Responsibilities/Interface GGUS/GOC Further topics: • New properties of www.ggus.org • Next steps.

By makya (122 views)

GGUS

GGUS

GGUS. First Ops Tools Long Term Sustainability F2F T. Antoni , E. Buttitta, H. Dres, O. Dulov, G . Grein. Contents. Tool and PT Description DoW Checkpoint RT Checkpoint Effort Evaluation Future Involvement Future Evolution. Tool and PT Description. Quick tool overview

By shunter (0 views)

GGUS Overview

GGUS Overview

GGUS Overview . ROC_LA Workshop @ CERN http://indico.cern.ch/conferenceOtherViews.py?view=it&confId=108833 2010/10/07 Maria Dimou. Skeleton. What is GGUS, why does it exist? Register as a user, become a supporter. Submitting, re-assigning, duplicating tickets.

By verne (81 views)

GGUS Interfaces

GGUS Interfaces

GGUS Interfaces. T. Antoni, H. Dres, G. Grein KIT - Karlsruhe Institute of Technology. GGUS Interfaces. Introduction - The GGUS support application Central coordination of distributed support units Brings together existing helpdesks Communication through existing helpdesks

By elijah-mcdaniel (123 views)

Global Grid User Support (GGUS) Status and Prospects

Global Grid User Support (GGUS) Status and Prospects

Global Grid User Support (GGUS) Status and Prospects. GDB-Meeting 2004-01-13 Rainer Kupsch GridKa Karlsruhe. Support in the Grid Environment. C ern U ser S upport ( CUS ) Experiment integration? Solves deployment problems (LCG) E xperiment S pecific U ser S upport ( ESUS )

By bowie (111 views)

GGUS Ticket review

GGUS Ticket review

GGUS Ticket review. T1 Service Coordination Meeting 2010/07/15. Summary. As agreed at the 2010/07/01 T1SCM, individual experiment and site contacts were reminded on Monday to highlight GGUS tickets of concern for follow up at today’s meeting.

By bryga (137 views)

GGUS Ticket review

GGUS Ticket review

GGUS Ticket review. T1 Service Coordination Meeting 2010/10/28. Summary. GGUS tickets of concern to the experiments: ATLAS: CNAF-BNL GGUS:61440 CNAF: transfer problems to BNL. Was presented at this meeting 3 times in 2months! CMS :

By aretha (128 views)

GGUS Operations Model

GGUS Operations Model

GGUS Operations Model. Torsten Antoni KIT-SCC. Outline. GGUS operations model (technical) GGUS operations model (processes) Discussion. Outline. GGUS operations model (technical) GGUS operations model (processes) Discussion. ROC C. ROC B. RC A. VO Support C. ROC N. RC A.

By gloria (117 views)

User Support with SNOW and GGUS for IT-GT

User Support with SNOW and GGUS for IT-GT

User Support with SNOW and GGUS for IT-GT. January 2011 Maria Alandes Pradillo, CERN. Changes in SNOW: Before. Service Elements. Grid Development Service. Grid Middleware Build and Test Service. Grid Certification Service. Grid Middleware Release Service.

By hosea (157 views)

GGUS Ticket review

GGUS Ticket review

GGUS Ticket review. T1 Service Coordination Meeting 2010/09/23. Summary. GGUS tickets of concern to the experiments for follow up at today’s meeting (mostly network): ATLAS: CNAF-BNL GGUS:61440 (slow transfers) Was also presented at this meeting last month!

By larue (227 views)