'Staff behaviour' presentation slideshows

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2012 City report: Helsinki. About the survey How to read the graphs Main results Best performing city/region per index Results per index and city/region in 2012, 2011, 2010, 2009 and 2008

1k views • 87 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2008 City report: Oslo. About the survey How to read the graphs Indices 2004 - 2008 Results per Indices and question 2004 - 2008 Traffic supply Information Staff behaviour Security and safety Comfort Social Image

785 views • 68 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2008 City report: Copenhagen. About the survey How to read the graphs Indices 2004 - 2008 Results per Indices and question 2004 - 2008 Traffic supply Information Staff behaviour Security and safety Comfort Social Image

822 views • 68 slides

BEST SURVEY 2007

BEST SURVEY 2007. Report Copenhagen 2007. Contents. About the survey Participants Sample Method How to read the graphs Overall results Quality dimension indexes, individual questions Satisfaction and impact Appendix Quality dimensions and indexes for subgroups Background information.

796 views • 68 slides

BEST SURVEY 2007

BEST SURVEY 2007. Report Vienna 2007. Contents. About the survey Participants Sample Method How to read the graphs Overall results Quality dimension indexes, individual questions Satisfaction and impact Appendix Quality dimensions and indexes for subgroups Background information.

794 views • 68 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2008 City report: Vienna. About the survey How to read the graphs Indices 2004 - 2008 Results per Indices and question 2004 - 2008 Traffic supply Information Staff behaviour Security and safety Comfort Social Image

794 views • 68 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2008 Extra report: Vienna - inner city Based on 600 interviews. About the survey How to read the graphs Indices 2004 - 2008 Results per Indices and question 2004 - 2008 Traffic supply Information Staff behaviour

799 views • 65 slides

Using Mindfulness for People who Support Those with Enduring Needs

576 views • 57 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. Results of the 2007 survey. Content. About the survey Participants Sample Method Questionnaire Results (graphs) How to read the graphs? Each quality dimension Background information. About the survey.

568 views • 44 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. Results of the 2007 survey. Content. About the survey Participants Sample Method Questionnaire Results (graphs) How to read the graphs? Each quality dimension Background information. About the survey.

593 views • 44 slides

HOLDING A MIRROR TO THE GOVERNMENT!

530 views • 38 slides

Benchmarking for improvement

Benchmarking for improvement. Liz Hart Director of Information Services Staffordshire University. Benchmarking for improvement. Brief overview of purpose and current situation in the UK Benchmarking consortia Examples of benchmarking in practice. Benchmarking in libraries.

469 views • 30 slides

347 views • 16 slides