'Soft product rotation' presentation slideshows

Customer Experience at Virgin Atlantic Presentation to Best Western Hotels 24 January 2012 Paul Sands, Head of Customer

Customer Experience at Virgin Atlantic Presentation to Best Western Hotels 24 January 2012 Paul Sands, Head of Customer Experience, Virgin Atlantic. TODAY: How do we deliver a consistent, on brand customer experience, and make space for innovation?. Differentiate or die. Brand Idea.

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