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Shielding employees - PowerPoint PPT Presentation

Service Profit Chain Ch. 7 Building a Cycle of Capability

Service Profit Chain Ch. 7 Building a Cycle of Capability. Key Source of Employee Dissatisfaction II. Service Employee Capability is Made Up of 1. Latitude to Meet Customer Needs 2. Clear Expression of Limits 3. Excellent Training 4. Well-engineered Support Systems

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Shielding employees - PowerPoint PPT Presentation

Service Profit Chain Ch. 7 Building a Cycle of Capability