'Service value chain' presentation slideshows

Robert E Stroud CGEIT

1.06k views • 64 slides

Rick Luce May 9, 2009

Topic 2 ? Transformational Leadership : ???? ???? C onfronting the Challenges of Leading Change ?? ? ?? ???? ??. Rick Luce May 9, 2009. Leadership ??. A few definitions : ????????? ? Person who rules or guides or inspires others ?? ? ??????????? ?

492 views • 34 slides

People, Service and Trust- is there a Public Sector Service Value Chain?

People, Service and Trust- is there a Public Sector Service Value Chain?. Ralph Heintzman and Brian Marson Treasury Board of Canada Secretariat EGPA Conference, Oeiras, September 2003. The Private Sector Service Profit Chain (James Heskett, Harvard University). The Public Sector.

927 views • 14 slides