'Service process acquire knowledge' presentation slideshows

Minder Chen, Ph.D. Professor of MIS CSU Channel Islands Minder.Chen@CSUCI.EDU

Service Innovation & Customer Relationship Management: A Process Reengineering Viewpoint. Minder Chen, Ph.D. Professor of MIS CSU Channel Islands Minder.Chen@CSUCI.EDU. Distinguishing services from goods. A service is a deed, a performance, a process , an effort. I nseparability

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