'Service guarantees' presentation slideshows

Service Recovery & Service Guarantees

Service Recovery & Service Guarantees. Presented By- Anubhav Sohila. Customer Response Categories to Service Failures. Types of Complainers. Passive - least likely to take any action.

1.08k views • 42 slides

MAKING A DIFFERENCE IN MATERNAL HEALTH SERVICES: COMMUNITY MONITORING

MAKING A DIFFERENCE IN MATERNAL HEALTH SERVICES: COMMUNITY MONITORING . SAHAJ and ANANDI CAH December 24 th 2013. ABOUT THE PROJECT. A collaborative project undertaken by SAHAJ, ANANDI and TRIBUVANDAS FOUNDATION for

449 views • 30 slides

Complaint Handling and Service Recovery

Complaint Handling and Service Recovery. Think of a time when, as a customer, you had a particularly satisfying (or dissatisfying) interaction with service provider. When did the incident happen? What specific circumstances led up to this situation?

1.72k views • 28 slides

Service Recovery

666 views • 28 slides

Scalable Network Architectures for Providing Per-flow Service Guarantees Jasleen Kaur

Scalable Network Architectures for Providing Per-flow Service Guarantees Jasleen Kaur Department of Computer Science University of North Carolina at Chapel Hill. The trend: richer network services. Basic Internet service providing is commoditized Last decade: network connectivity

371 views • 27 slides

Finding Your Shade of Grey on the Network Spectrum Towela P.R. Nyirenda-Jere Victor S. Frost

Finding Your Shade of Grey on the Network Spectrum Towela P.R. Nyirenda-Jere Victor S. Frost (sponsored by Sprint). The Network Spectrum. Simple traffic handling + Huge Capacity Moderate traffic handling + Moderate Capacity Complex traffic handling + Minimal Capacity. The Problem.

391 views • 26 slides

MKT 346: Marketing of Services Dr. Houston

MKT 346: Marketing of Services Dr. Houston. Chapter 13: Complaint Handling and Service Recovery. Why Do Customers Complain?. To obtain compensation To release their anger To help to improve the service Because of concern for others.

453 views • 24 slides

Cloud Computing

Cloud Computing. Larry Gottschalk Computer Science Faculty Metropolitan State University. Definition. The movement of computing from the desktop and corporate servers to computing services (on a myriad of hosts/servers).

451 views • 21 slides

CHAPTER 13 Complaint Handling and S ervice Recovery

CHAPTER 13 Complaint Handling and S ervice Recovery. Overview of Chapter 13. Customer Complaining Behavior Customer Responses to Effective Service Recovery Principles of Effective Service Recovery Systems Service Guarantees Jaycustomers. Customer Complaining Behavior.

625 views • 19 slides

Mapping Adequacy of Staffing to Ensure Service Guarantees for Maternal and Child Health:

Mapping Adequacy of Staffing to Ensure Service Guarantees for Maternal and Child Health:. A Study of Ganjam District in Orissa using WISN Method By Dr. Manmath K. Mohanty, Head, HRU Human Development Foundation (HDF) In collaboration with Washington University, CHSJ, UNFPA 22 nd July 2009.

319 views • 17 slides

National Rural Health Mission

228 views • 17 slides

Mapping Adequacy of Staffing to Ensure Service Guarantees for Primary Health Care Facilities:

Mapping Adequacy of Staffing to Ensure Service Guarantees for Primary Health Care Facilities:. A Case Study of Ludewa District in Njombe using WISN Method By Dr. Otilia Gowelle, DHR Department of Training and Human Resource Development In collaboration with CUAMM November 2015.

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Service Recovery

289 views • 15 slides

Integrated Services Marketing Communications

Chapter 16. Integrated Services Marketing Communications. The Need for Coordination in Marketing Communication Key Service Communication Challenges Five Categories of Strategies to Match Service Promises with Delivery. Communications and the Services Marketing Triangle.

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Chapter

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Service Profit Chain Ch. 9 Designing Service Delivery Systems

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Global Strategic Management

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