'Service blueprint' presentation slideshows

Chapter 6

Chapter 6. Process Design and Facility Layout. Introduction. Make or Buy? Available capacity, excess capacity Expertise, knowledge, know-how exists? Quality Consideration, specialized firms, control over quality if in-house The nature of demand, aggregation Cost

1.11k views • 73 slides

Part 3

Part 3. ALIGNING STRATEGY, SERVICE DESIGN, AND STANDARDS. The Customer Gap. Expected Service. GAP. Perceived Service. Part 1 Opener. Gaps Model of Service Quality. Expected Service. CUSTOMER. Customer Gap. Perceived Service. External Communications to Customers.

515 views • 26 slides

Diffusing Organizational Change through Service Design and Iterative Assessment

Diffusing Organizational Change through Service Design and Iterative Assessment. Emily Puckett Rodgers, Head of Library Environments Rachel Vacek, Head of Design & Discovery University of Michigan Library Assessment Conference, December 2018. http://bit.ly/sdtfassess18.

243 views • 24 slides

Service Strategy, New Service Development, and Technology in Services

Service Strategy, New Service Development, and Technology in Services. MD254 Service Operations Professor Joy Field. Strategic Service Vision Target Market Segments. What are common characteristics of important market segments?

456 views • 21 slides

Part 3

Part 3. ALIGNING STRATEGY, SERVICE DESIGN, AND STANDARDS. Provider GAP 2. CUSTOMER. Customer-Driven Service Designs and Standards. COMPANY. GAP 2. Company Perceptions of Consumer Expectations. Part 3 Opener. Chapter. Service Development and Design. 8. Challenges of Service Design

167 views • 16 slides

Gillian Guthrie, Van Luong, Camille Neubauer & Emily Steyer

A Service Blueprint of Gillian Guthrie, Van Luong, Camille Neubauer & Emily Steyer 7326 27 th STREET WEST * UNIVERSITY PLACE, WA 98466 BUSA 364: Dec. 2008 WHY BRASSFIELDS SALON? Interest in high-end Salon & Spa industry Within close proximity: University Place

913 views • 15 slides

Web Services

Web Services. Igor Wasinski Olumide Asojo Scott Hannan. What are Web Services ?.

243 views • 15 slides

Definition of Service

256 views • 14 slides

Part 4

Part 4. ALIGNING SERVICE DESIGN AND STANDARDS. 8- 1. Provider Gap 2. CUSTOMER. Customer-driven service designs and standards. COMPANY. Gap 2: The Service Design and Standards Gap. Company perceptions of customer expectations. 8- 2. Key Factors Leading to Provider Gap 2. 8- 3.

266 views • 13 slides

Chapter 8:Service Innovation and Design

Chapter 8:Service Innovation and Design. CHALLENGES OF SERVICE INNOVATION AND DESIGN: Oversimplification Incompleteness Subjectivity Biased Interpretation IMPORTANT CONSIDERATIONS FOR SERVICE DESIGN Involve Customers and Employees Employ Service Design Thinking and Techniques

805 views • 10 slides

Service Innovation and Design

Challenges of Service Innovation and Design New Service Development Processes Types of Service Innovations Stages in Service Innovation and Development Service Blueprinting High-Performance Service Innovations. Chapter 9. Service Innovation and Design.

2.21k views • 8 slides

STAGE

STAGE. Focus-group design sprint. Goal: To create the fewest solutions for the most problems __________________________________________________ Questions to start brainstorming: What would this experience look like if every touchpoint was delightful?

84 views • 8 slides

Service Blueprint

Service Blueprint. Name of Client . Name of Project. Physical Evidence. Type in or insert picture. Customer Actions. Type in or insert p icture. Line of Interaction. Onstage Visible Employee Actions. Line of Visibility. Backstage Invisible Employee Actions.

7.72k views • 1 slides