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CUSTOMER SATISFACTION-PSYCHOLOGY , SURVEY & ANALYSIS

CUSTOMER SATISFACTION-PSYCHOLOGY , SURVEY & ANALYSIS. PRESENTATION BY: SAKSHI BAJAJ (29-MBA-2008) SHIVANI RANA (32-MBA-2008). CONTENTS. The Psychology Of Customer Satisfaction Designing Customer Satisfaction Survey Analysing Customer Satisfaction Survey.

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1.14k views • 48 slides

XI. MARKET EFFICIENCY

XI. MARKET EFFICIENCY. A. Introduction to Market Efficiency. An Efficient Capital Market is a market where security prices reflect all available information.

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557 views • 35 slides

Chapter 4

Chapter 4. The Role of Securities Markets. Security Markets. Organized exchanges NYSE and the AMEX The listing of securities Over-the-counter markets (e.g., Nasdaq). Market Makers - Security Dealers - Specialists. Offer to buy and sell for their own accounts

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390 views • 27 slides

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Security transactions - PowerPoint PPT Presentation

CUSTOMER SATISFACTION-PSYCHOLOGY , SURVEY &amp; ANALYSIS

XI. MARKET EFFICIENCY

Chapter 4

CUSTOMER SATISFACTION-PSYCHOLOGY , SURVEY & ANALYSIS