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Ticketing Systems with RT

Advanced Registry Operations Curriculum. Ticketing Systems with RT. Why Ticketing Systems?. Remember this?. Ticketing Systems. Why are they important? Track all events, failures and issues Focal point for help desk communication Use it to track all communications

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501 views • 25 slides

Ticketing Systems with RT

Network Management & Monitoring. Ticketing Systems with RT. Why Ticketing Systems?. Ticketing Systems. Why are they important? Track all events, failures and issues Focal point for help desk communication Use it to track all communications Both internal and external

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635 views • 24 slides

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Ticketing Systems with RT

Ticketing Systems with RT