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Measuring the Relay Experience

Marty Coelho, National RFL Business Unit Alex Bland, Marketing Research Ron Scirocco, Nationwide RFL Advisory Team. Measuring the Relay Experience. The Customer Satisfaction Survey (CSS) and the GPQ Pilot Program. The History of Measuring Event Experience. ACS. CSS. EQA. RVP. CRAP. RS.

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Relay learning - PowerPoint PPT Presentation

Measuring the Relay Experience