Branding in the Digital Age. PRESENTED BY: Dianne Hanlon Druyff Executive Director, Strategic Services KSV. What is a brand?.By lavi
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Adrienne Kraft Lisa McCreedy & Gonzalo Masias. Real People Rate Customer Service. Corporate Research International Customer Perception Survey. Results released October 18 th , 2006 Purpose: to reveal to businesses the importance of brand image and customer perception
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4. 1. 9. 7. 5. 6. 8. 13. 10. 2. 3. 12. 11. “Real problems”. Nodal patterns on graphs. 1.The Laplace operator on metric graphs ( “ Quantum Graphs ” ) 2.The Laplace operqtor on discrete graphs. “ Quantum graphs ”. “Discrete graphs”. The Schroedinger operator on graphs:
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Customer Service. Are we Exceeding your Expectations?. Service Performance Is More Difficult to Manage than Product Performance Produced at the instant of delivery Cannot be centrally produced, inspected, or warehoused
Customer Service. In Healthcare. Objective. 6.32 Demonstrate respectful and empathetic treatment of ALL patients/clients. (customer service). Does it Matter in Healthcare?. YES! The healthcare market is competitive. Patients have choices. Patients evaluate the entire experience.
Customer Service. Our value to the community is determined by our service to them. Objectives. Identify the value of service (Why) Set expectations of Customer Service (What) Internal External Essentials of Customer Service (How). Why. Because we care about people
The Bridge to Our Customers. CUSTOMER SERVICE. Training Department. The Worst Experience…. Objectives. Understand the importance of Customer Service Handle different types of customers Practice complaint handling Discover techniques to cultivate and maintain
Customer Service . content. Get Ready to Serve Stand and Deliver Communication Jungle It's Not What You Say The Good, the Bad, and the Ugly Tools of the Trade The Clinic Customer-Service Stress Internal Customer Service. Introduction to Customer Service.