Queue configuration - PowerPoint PPT Presentation

Request Tracker

Request Tracker. IT Partners Conference Oliver Thomas 19 April 2005. Overview. What is RT? A Case Study RT on help.mit.edu What’s next?. Part 1: What is RT?. Request Tracker is one of several open source trouble ticket systems Feature rich and highly customizable

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Managing Waiting Lines

Managing Waiting Lines. Chapter 13. Queuing Systems. A queue is a line of waiting customers who require service Physical waiting lines Phone waiting lines. Renege. Arrival process. Queue discipline. Departure. Calling population. Service process. Queue configuration. No future

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274 views • 11 slides

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