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Quality improvement costs - PowerPoint PPT Presentation

Chapter 9

Chapter 9. TQM & Quality Tools. Quality and Total Quality Management. Quality is the ability of a product or service to consistently meet or exceed customer expectations.

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INTERNATIONAL MARKETING MKTG3417 Tourism Marketing hosted by The City of North Bay

INTERNATIONAL MARKETING MKTG3417 Tourism Marketing hosted by The City of North Bay. Perceptions. Form Groups Pool Notes about Perceptions of North Bay as a travel destination before you traveled Each Group Presents to Client. Product Quality. What is quality?. Quality is

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Introduction to QUALITY MANAGEMENT

Introduction to QUALITY MANAGEMENT. Quality Management. What does the term quality mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations.

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Quality Management

Quality Management. What does the term quality mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations. Quality Assurance vs. Strategic Approach. Quality Assurance Emphasis on finding and correcting defects before reaching market

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Quality improvement costs - PowerPoint PPT Presentation

Chapter 9

INTERNATIONAL MARKETING MKTG3417 Tourism Marketing hosted by The City of North Bay

Introduction to QUALITY MANAGEMENT

Quality Management