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Problem mgmt - PowerPoint PPT Presentation

I nformation T echnology I nfrastructure L ibrary

I nformation T echnology I nfrastructure L ibrary

I nformation T echnology I nfrastructure L ibrary. Mary Kay Wegner. ITIL Overview. ITIL Goals The Service Desk (why should we be so excited about ITIL) Service Support Processes & Service Delivery Processes Resources (including certification and implementation). ITIL Goals.

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620 views • 48 slides
I nformation T echnology I nfrastructure L ibrary

I nformation T echnology I nfrastructure L ibrary

I nformation T echnology I nfrastructure L ibrary. Mary Kay Wegner. ITIL Overview. ITIL Goals The Service Desk (why should we be so excited about ITIL) Service Support Processes & Service Delivery Processes Resources (including certification and implementation). ITIL Goals.

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485 views • 48 slides
Lecture no 20: ITIL Change management

Lecture no 20: ITIL Change management

Lecture no 20: ITIL Change management. TDT4285 Planlegging og drift av IT-systemer Spring 2009 Anders Christensen, IDI. Change prosessen in ITIL. It is one of the most central and most important ITIL processes Everything that changes a status in a CI in CMDB in ITIL

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349 views • 17 slides
Lecture no 23: ITIL Change management

Lecture no 23: ITIL Change management

Lecture no 23: ITIL Change management. TDT4285 Planlegging og drift av IT-systemer Spring 2007 Anders Christensen, IDI. Change prosessen in ITIL. It is one of the most central and most important ITIL processes Everything that changes a status in a CI in CMDB in ITIL

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390 views • 17 slides
Lecture no 23: ITIL Change management

Lecture no 23: ITIL Change management

Lecture no 23: ITIL Change management. TDT4285 Planlegging og drift av IT-systemer Spring 2011 Anders Christensen, IDI. Change prosessen in ITIL. It is one of the most central and most important ITIL processes Everything that changes a status in a CI in CMDB in ITIL

★ ★ ★ ★ ★

402 views • 17 slides

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