An Action Guide to Making Quality Happen
https://www.standardsmedia.com/ebook.php - An Action Guide to Making Quality Happen provides proven tools and principles for managing the improvement process. The authors chart the three stages very company goes through in a quality journey and offer a simple framework for assessing the level of your own organization. Chapters are devoted to each of the seven elements vital to a quality management system, including total customer satisfaction, quality results, strategic quality planning , process quality assurance, management by fact, human resources effectiveness, and leadership. By following the action checklists that appear at the end of each chapter, you can ensure your daily activities will be customer focused.
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