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Person customers - PowerPoint PPT Presentation

Communicate On The Telephone

D1.HRS.CL1.04 D1.HOT.CL1.07 D2.TCC.CL1.05. Communicate On The Telephone. Communicate on the telephone. This Unit comprises two Elements: 1. Respond to incoming telephone calls 2. Make telephone calls. Assessment. Assessment for this Unit may include: Oral questions Written questions

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Person customers - PowerPoint PPT Presentation

Communicate On The Telephone