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Contact Centers in the Age of Web 2.0 and all Things Social Media

Contact Centers in the Age of Web 2.0 and all Things Social Media. June 10, 2010. Agenda. Web 2.0 Defined Web 2.0 Metrics Implementation Process Policy Considerations Case Studies Next Steps. Web 2.0 (Social Media) - Definitions.

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466 views • 31 slides

Why do I care about open call center data?

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326 views • 20 slides

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Open 311 - PowerPoint PPT Presentation

Contact Centers in the Age of Web 2.0 and all Things Social Media

Why do I care about open call center data?