'Multiple communication channels' presentation slideshows

HEALTH FRAMEWORK FOR

HEALTH FRAMEWORK FOR . CALIFORNIA PUBLIC SCHOOLS The Vision: Health Literacy Healthy Schools Healthy People. THE VISION.

1.14k views • 93 slides

Culture & Intercultural Communication

Culture & Intercultural Communication. Communication and culture. How does culture affect the way we communicate? Create a brief list of ways in which culture can impact on our communication.

1.04k views • 62 slides

Inspiring Parent Led Change

Inspiring Parent Led Change. Melanie Lloyd Leah Smith, RDN, LD Healthy Knights Committee Hill Country Christian School of Austin.

631 views • 52 slides

Chapter 7 Communication

Chapter 7 Communication. Overview. The goals of communication Receiving the message Paying attention to the message Understanding the message Believing the message Remembering the message Acting on the message. The Goals of Communications.

543 views • 36 slides

Marketing Strategies to Boost Participation

365 views • 27 slides

Irmeli Mikkonen, Lea Gynther Consultant (Energy Efficiency, Services and Consumers) Motiva Oy

ADEME-WEC Workshop on Energy Efficiency Policies London 17-18 June 2010. Case Studies on Innovative Communication Campaign Packages on Energy Efficiency. Irmeli Mikkonen, Lea Gynther Consultant (Energy Efficiency, Services and Consumers) Motiva Oy Finland. Contents.

334 views • 17 slides

FRAMING, COGNITIVE BIAS AND EMOTIONS

FRAMING, COGNITIVE BIAS AND EMOTIONS. How you frame an issue is very much a process of communication- both sending and receiving. Factors affecting how a message is encoded or decoded. Skill= your writing, speaking, reading and listening skills.

311 views • 15 slides

How Service Agents have evolved in Virtual Contact Centers

There has been a great deal of research conducted on contact center trends, and it has shown that there needs to be a focus on customer satisfaction and engaging with customers in multiple channels. Therefore, contact centers today must be capable of handling voice, email, chat, and social media. Companies that have superior customer service are likely implementing more than one communication channel into their contact center. However, simply having multiple communication channels does not automatically mean that they are excelling at customer service.

141 views • 2 slides