'Low contact' presentation slideshows

Intro to Business

Intro to Business. Operations Management. Operation. the process of making goods and services available The key difference between goods production and services operations: direct customer involvement. Operations Globalization.

659 views • 53 slides

Chapter 2: Customer Behavior in Service Encounters

Chapter 2: Customer Behavior in Service Encounters. Overview Of Chapter 2. How Differences among Services Affect Customer Behavior Customer Decision Making: The Three Stage Model of Service Consumption Prepurchase Stage Service Encounter Stage Post-Encounter Stage.

425 views • 41 slides

Chapter 2: Customer Behavior in Service Encounters

Chapter 2: Customer Behavior in Service Encounters. Building the Service Model Part II: Chapters 3-7. Managing the Customer Interface Part III: Chapters 8-11. Implementing Profitable Service Strategies Part IV: Chapters 12-15.

1.06k views • 36 slides

INTRODUCTION TO HUMAN COMMUNICATION

494 views • 31 slides