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Chapter 15

Chapter 15. Order Fulfillment, Logistics, and Supply Chain Management. Learning Objectives. Understand the role of order fulfillment and back-office operations in EC Describe the order fulfillment process Understand the concept of the supply chain, its importance and management

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Chapter 15

Chapter 15. Order Fulfillment, Logistics, and Supply Chain Management. Order Fulfillment Problems. How much do I need? Delivery: time and cost Fierce competition Where are my goods? Track and Trace One shipment or many, for an order When will it arrive? Variability, uncertainty

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Littlewoods stores - PowerPoint PPT Presentation

Chapter 15

Chapter 15