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Iso iec 20000 - PowerPoint PPT Presentation

ITIL and ISO/IEC 20000 Mr. Steve Pratt

ITIL and ISO/IEC 20000 Mr. Steve Pratt. Introduction and Agenda. What is IT Service Management? What is ITIL and what are the benefits? What is ISO 20000? Structure and contents of ISO 20000 ISO 20000 Certification scheme ISO 20000 Eligibility

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570 views • 56 slides

Overview of ISO 20000

ISO20000 is the international standard for best practice in IT Service Management System. ISO 20000, the current version of the standard, provides a set of standardized requirements for an IT service management system, known as an ITSMS.

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2.44k views • 8 slides

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http://www.pass4sureOfficial.com. EX0-103. Exin. ISO/IEC 20000 Foundation. Visit: http://www.pass4sureofficial.com/exams.asp?examcode=EX0-103. Pass4sureofficial.com is a reputable IT certification examination guide, study guides and.

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111 views • 5 slides

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Iso iec 20000 - PowerPoint PPT Presentation

ITIL and ISO/IEC 20000 Mr. Steve Pratt

Overview of ISO 20000

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