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Helpee - PowerPoint PPT Presentation

CHAPTER 4

CHAPTER 4. Questions: Opening Communication. Microskills Hierarchy. Open and closed questions Attending behavior Ethics and multicultural competence. Open Questions. Encourage others to talk Provide maximum information What, how, or could Helpee in charge. Closed Questions.

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Chapter 12

Chapter 12. Influencing Skills. Microskills Hierarchy. Personal style and theory Skill Integration Influencing skills and strategies Reflection of meaning Focusing Confrontation Five-stage interview structure Reflection of feeling Encouraging, paraphrasing, and summarizing

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Helpee - PowerPoint PPT Presentation

CHAPTER 4

Chapter 12