Friendly greeting - PowerPoint PPT Presentation

Basic Telephone Skills

Basic Telephone Skills. Welcome The Grand Opening. WHY ????. A friendly welcome sets the stage for a positive exchange of information When callers receive a friendly greeting, they are inclined to talk more openly. What it does for your Customers.

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463 views • 18 slides

P.E.R.S.O.N. centered service

P.E.R.S.O.N. centered service. Presented by: Dr. Mike Bosley Executive Dean, Lake Nona Campus. The art of hosting…. Let’s plan a party! What steps do you take? How do you make people feel comfortable? What makes you want to serve?. Strategies for P.E.R.S.O.N. centered service.

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174 views • 8 slides

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