'Emotional labor' presentation slideshows

Embrace the Suck

459 views • 44 slides

Chapter 2

Chapter 2. managing Stress and Time. Introduction. Stress = The physiological and psychological states of arousal Examples: Rapid heartbeat, sweating anxiety Strain = Outcomes of chronic stress that is not alleviated Examples: depression, low back pain, tension headaches.

355 views • 35 slides

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regertr

965 views • 32 slides

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htthesr

320 views • 32 slides

Workplace Emotions and Attitudes

Workplace Emotions and Attitudes. Emotions and Attitudes at Wegmans. Wegmans Food Market enjoys strong customer loyalty and low employee turnover by keeping employees happy. Shown here, CEO Danny Wegman meets with staff during a new store opening. Courtesy of Wegmans Food Markets.

429 views • 29 slides

Gender in the Workforce

404 views • 28 slides

Symbolic Interactionism

Symbolic Interactionism. George Herbert Mead Erving Goffman Arlie Russell-Hochschild. Outline. Principles of Symbolic Interactionism The Chicago School The Ideas of George Herbert Mead Erving Goffman and Dramaturgy Arlie Russell Hochschild on Emotion. Symbolic Interaction Theories.

2.18k views • 25 slides

Emotions in Organizations: A Multilevel Perspective

Eighteenth Annual Meeting of ANZAM. Emotions in Organizations: A Multilevel Perspective. Neal M. Ashkanasy, PhD. Emotion at five levels of organization.

636 views • 21 slides

Processes of Emotion and Stress in the Workplace

Processes of Emotion and Stress in the Workplace. Thinking and Feeling. Emotion in the Workplace. Traditional Approach Human Resources / Human Relations. Emotion. Organizational life is typically governed by logic and rationality

304 views • 21 slides

SOC 402 TUTORIALS Teaching Resources / soc402tutorials.com

216 views • 20 slides

SOC 402 TUTORIALS Enthusiastic Study / soc402tutorials.com

202 views • 20 slides

Chapter 6

254 views • 19 slides

Chapter 6

192 views • 19 slides

Current Topics in HRM

Current Topics in HRM . Emotions & Misbehaviors. Common Positive & Negative Emotions?. Positive emotions Alert, excited, interested, inspired, strong, determined, attentive Negative emotions Irritable, distressed, hostile, jittery, afraid,, upset, nervous.

336 views • 18 slides

Topics Covered

371 views • 12 slides

Bodies, Borders, and Sex Tourism in a Globalized World Wonders and Michalowski (2001)

500 views • 10 slides

Chapter 7 Emotions and Moods

722 views • 10 slides

256 views • 10 slides

Emotions in the Workplace

Emotions in the Workplace. Module from SIOP. Emotions in the Workplace. Emotions are states of feeling that are often intense, last for only a short time, and are clearly directed at (and caused by) someone or some circumstance.

201 views • 7 slides

Chapter 13

209 views • 6 slides