'Emergency change' presentation slideshows

Change,Configuration and Release Management

The only Constant is Change. Change,Configuration and Release Management. Ed McMahon Chair, CMSG October 2001. To be the voice of CM in the UK To promote the disciplines of Change, Configuration and Release Management To actively pursue the establishment of standards

884 views • 58 slides

Deal with Production Issues

Deal with Production Issues. Suggestions from ITIL. Problems to solve. Long resolution time Neglected issues Issues we lose track of until our users remind us Recurring issues Inconsistency in response time Developers are distracted constantly to resolve issues. Goal.

1.18k views • 41 slides

Best practices for Network Infrastructure Management - a case study of IT Infrastructure Library (ITIL)

644 views • 27 slides