'Dwayne d' presentation slideshows

The Gaps Model of Service Quality (Chapter 2)

The Gaps Model of Service Quality (Chapter 2). Customer Gap Provider Gaps Factors Leading to the Gaps. Expectations and Perceptions. customer expectations are are what a customer believes should or will happen sources of expectations: pricing, advertising, word-of-mouth communications

1.2k views • 16 slides

Managing Demand and Capacity (Chapter 15)

394 views • 11 slides

Consumer Behavior in Services (Chapter 3)

Consumer Behavior in Services (Chapter 3). Services Consumers Properties of Products Consumer Decision-Making Process for Services. Services Consumers. have a more difficult time evaluating and choosing services than goods because:. Evaluation Processes for Services. Search Qualities

341 views • 9 slides

Customer Expectations of Services (Chapter 4)

Customer Expectations of Services (Chapter 4). Customer Expectations of Services Desired Service Adequate Service Zone of Tolerance Factors Influencing Customer Expectations Current Issues on Customer Expectations. Service. Perceived Service Quality.

447 views • 8 slides

Student Sample

Student Sample. Dwayne D. Tate Intel Teach Program December 6, 2012. Activities. Activities. Students will take collected data and create a Bar Graph. Sample Reflection:

1.68k views • 4 slides