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Development performance management pay - PowerPoint PPT Presentation

Human Resource Management in the Service Sector

Human Resource Management in the Service Sector. Review of the course. Overview. Course examines the HRM challenges in the knowledge-intensive service sector Introduction: characteristics of the service sector and identifying the knowledge-intensive section of this sector (1 week)

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703 views • 30 slides

Human Resource Management in the Service Sector

Human Resource Management in the Service Sector. Lectures 4 and 5: Call Centres Nick Kinnie. Objectives. Define call centres and understand the reasons for their growth Identify the key characteristics of the nature and management of call centres

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291 views • 23 slides

Human Resource Management in the Service Sector

Human Resource Management in the Service Sector. Lectures 8 and 9: Law Firms. Objectives. Understand the basic characteristics of the sector Identify the traditional model of organising and management of HR Consider some of the key changes in the sector and the responses of law firms

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1.53k views • 22 slides

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Development performance management pay - PowerPoint PPT Presentation

Human Resource Management in the Service Sector

Human Resource Management in the Service Sector

Human Resource Management in the Service Sector