'Designing customer' presentation slideshows

Lean Thinking to Drive Results

To be the best in any field, itu2019s necessary to create more customer value faster and quicker u2013 Lean thinking gives us a way to do this. The central point of Lean Thinking is about striving to create value. It is about delivering greater and greater value creation for a particular customer. So what do we mean by value? Well traditionally within LSS we look at a definition of value as whatever process step the customer is willing to pay for but we need to move beyond a purely physical product bias and extend this to value created in physical and psychological realms.

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