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Accessible Customer Service

Accessible Customer Service

Accessible Customer Service. Introduction. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was created with the goal of developing standards that would help make Ontario more accessible for people with disabilities. Statistics:

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523 views • 42 slides
Making Services Accessible for People with Disabilities: Human Rights Tools and Practical Tips

Making Services Accessible for People with Disabilities: Human Rights Tools and Practical Tips

Making Services Accessible for People with Disabilities: Human Rights Tools and Practical Tips. Wendy Porch, CWGHR Vangelis Nikias, Council of Canadians with Disabilities Keith Hambly, Fife House. Workshop Overview.

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379 views • 37 slides
ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA). Why AODA?. Customer Service Standard ensures all businesses in Ontario, identifies, removes, and prevents barriers linked with accessibility to customer service

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378 views • 37 slides
Barrie Construction Association August 19, 2011

Barrie Construction Association August 19, 2011

Overview of the Integrated Accessibility Standards Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act, 2005. Barrie Construction Association August 19, 2011. Accessibility Directorate of Ontario Ministry of Community and Social Services. Context.

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321 views • 20 slides
McMaster Accessibility Council (MAC) Annual Report Highlights

McMaster Accessibility Council (MAC) Annual Report Highlights

McMaster Accessibility Council (MAC) Annual Report Highlights. October, 2013. About MAC . The Council was established in 2009 as a response to the Accessibility for Ontarians with Disabilities Act (AODA) It consists of senior managers or their designate

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233 views • 11 slides

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