'Customer service metrics' presentation slideshows

Data-Driven Strategies Questionnaire Content & Design

Data-Driven Strategies Questionnaire Content & Design. National Association of Wholesaler-Distributors. January 28, 2008. Michael Sherman, Ph.D., CAE. Outline. 7 Measures Methodology Data-Driven Strategies Research Tools Response Rates Questionnaire Design Incentives. Outline.

801 views • 68 slides

Performance Measures

432 views • 19 slides

Customer Commitment – How Our Service Aligns With Your Business

The Warrantech team understands the importance of a positive service experience. We see ourselves as an extension of our business partners on every call and every transaction we make. That’s why we provide our customer service team with the knowledge, training, skills, resources and environment needed to provide an exceptional service experience with every customer.

41 views • 3 slides