'Customer satisfaction index csi' presentation slideshows

EMTA general meeting

EMTA general meeting. November 2010. 2. Territorial scope. 3. Other City Councils (RMB). Urban transport. FGC and the Metropolitan Transport Authority (ATM). Renfe Regional Service. ATM. TMB. Government of Catalonia. FGC. EMT Buses. EMT. Contract-programme scope. DGPT Buses.

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Chapter One Customer Focus and Managing Customer Loyalty

Chapter One Customer Focus and Managing Customer Loyalty. Customer Focus and Managing Customer Loyalty. Customer Loyalty and profitability Profit impact of customer retention Managing customer loyalty Market-based management and customer focus. Weak Customer Focus.

592 views • 15 slides

MARKET RESEARCH FOR DECISION MAKERS

309 views • 15 slides