'Customer ombudsman' presentation slideshows

1H Results 2005 Strong growth in all businesses

1H Results 2005 Strong growth in all businesses. The Endesa Experience of the Ombudsman. March 2010. Index. Data on complaints handled by Endesa Customer Ombudsman: principles of action, objectives and procedures Claims resolved by the Ombudsman in 2009 Other activities carried out

300 views • 18 slides

ADR in the Swedish energy sector

175 views • 4 slides

Vattenfall AB ADR in the Swedish energy sector

Vattenfall AB ADR in the Swedish energy sector. Most disputes are solved within the Customer service departments. Some disputes escalate to complaints or to ADR schemes in or outside the company. Customers are free to choose which bodies they contact to help resolve disputes.

150 views • 2 slides