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Csg peers - PowerPoint PPT Presentation

Help Desk Metrics

Help Desk Metrics. Susan Alexander, CMU Debbie DeYulia, Duke Ken Fauerbach, NYU Susan Grajek, Yale Karen Van Dusen, CMU. Agenda. What you want to know? CSG Help Desk Survey Metrics Results Possible Service/Help Desk Metrics Framework Relationship of Service to Help Desk

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Csg peers - PowerPoint PPT Presentation

Help Desk Metrics