'Contact center environment' presentation slideshows

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This case study is about, unified communications deployment across a global contact center environment with multiple locations and languages, and demonstrates the return on investment (ROI) from integrating UC into a customer contact strategy. It also talks in brief of the features of Aspect with respect to state of the contact center environment, need for unified communications, improved collaboration across the enterprise and the contact center, implementing the unified communications contact center application, seamless customer service Return on Investment (ROI). http://www.aspect.com/in/solutions/call-center/aspect-unified-ip

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