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Conclusions andrew thompson - PowerPoint PPT Presentation

What is patient satisfaction - and what can we do about it?

What is patient satisfaction - and what can we do about it?. Andrew Thompson. Content. Current context policy, evolution and health care Current understanding of patient satisfaction and its determinants Measurement issues Potential for agency professionals, patients/relatives, society

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Conclusions andrew thompson - PowerPoint PPT Presentation

What is patient satisfaction - and what can we do about it?