Call centre management - PowerPoint PPT Presentation

Grow Your Business through Contact Centre Outsourcing

Grow Your Business through Contact Centre Outsourcing. Fanny Vaz Director, Personal Market Unit, CTM. Agenda. Balancing the benefits and concerns Steps to successful outsourcing Choose a strategic partner to grow your business. What should an outsourcer offer ?. People management

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446 views • 21 slides

Ursula Huws, Director, Analytica, and Professor of International Labour Studies,

Working environments in call centres – conditions and solutions Copenhagen, November 5, 2005 The impact of callcenterisation on occupational identities. Ursula Huws, Director, Analytica, and Professor of International Labour Studies, London Metropolitan University. two concepts.

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329 views • 19 slides

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