'Call center employees' presentation slideshows

Fostering Engagement and Improved Quality of Life for Financial Services Call Center Employees Part Two

In Part One of this series on financial services call centers, we reviewed the physiological and psychological outcomes of call center work, and the effects that these can have on organizational outcomes. In Part Two, we will examine components of the call center work environment and discuss recommendations and techniques to promote better engagement and a healthier working environment.

170 views • 7 slides

SERVICES & INFRASTRUCTURE

159 views • 6 slides

Give Your Sales team the Call Center Technology it needs

Employees perform best when they have all the resources they need, and the team you charge with sales via telephone is no exception. Whereas many small and new businesses aim to tackle call center management the old-fashioned way with call lists, written notes, and a traditional phone service, these methods are inefficient and may actually be costing you more.

26 views • 2 slides