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Blocking cost - PowerPoint PPT Presentation

Problem 8.4 K = ? R i = 60/4 = 15 /hr T p = 3 min = 0.05 hour c= 1 R p = c/Tp = 20 /hour

Problem 8.4 K = ? R i = 60/4 = 15 /hr T p = 3 min = 0.05 hour c= 1 R p = c/Tp = 20 /hour Both Ti and Tp exponential Server $20 /hr Phone $5/hr Wait cost $120/person/hr. a4) the total hourly cost of service and waiting. 75% of time CSR will be busy.

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Blocking cost - PowerPoint PPT Presentation

Problem 8.4 K = ? R i = 60/4 = 15 /hr T p = 3 min = 0.05 hour c= 1 R p = c/Tp = 20 /hour