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Acceptable outcomes - PowerPoint PPT Presentation

Figure 4.1 Customer satisfaction

Figure 4.1 Customer satisfaction. Figure 4.2 The satisfaction continuum. Figure 4.3 Simplified gap model. Table 4.1 Reasons for gaps. Figure 4.4 Range of expectations. Figure 4.5 Range of expectations and the zone of tolerance or acceptable outcomes.

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Introduction

No. 091. Bipolar Diathermy for Transurethral Resection of Prostate: 6 year Australian Single Regional Centre Experience. Devang Desai (Urology Registrar), Katrina Hopcraft (Urology Resident), Wesley Hii (Urologist), Hee Soo Teng (Urologist )

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Acceptable outcomes - PowerPoint PPT Presentation

Figure 4.1 Customer satisfaction

Introduction