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Contact Centers in the Age of Web 2.0 and all Things Social Media

Contact Centers in the Age of Web 2.0 and all Things Social Media. June 10, 2010. Agenda. Web 2.0 Defined Web 2.0 Metrics Implementation Process Policy Considerations Case Studies Next Steps. Web 2.0 (Social Media) - Definitions.

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311 services - PowerPoint PPT Presentation

Contact Centers in the Age of Web 2.0 and all Things Social Media